Our Customer’ Rights

Lion Guard retains security guards and/or loss prevention professionals to help provide shoppers and employees with a safe and secure shopping environment. Security guards in Jordan are trained and licensed pursuant to Jordan’s General Business Law, including pre-employment training, on-the-job training, and regular in-service training required by the Jordanian law.

Lion Guard requires its employees to respect the basic civil and legal rights of any person suspected of shoplifting or other crime committed on store property.

Lion Guard requires all loss prevention employees in our stores to identify themselves as members of Lion Guard’s loss prevention department when initiating any customer contact and to willingly provide his/her name to any customer upon request. The use of excessive force or using threatening, vulgar language when apprehending or detaining suspects or in the course of performing any duties as a loss prevention representative is prohibited.

A person may be detained only in a reasonable manner and for not more than a reasonable time to permit investigation or questioning, provided an authorized employee has reasonable grounds to believe that the person so detained was guilty of criminal possession of an anti-security item or was committing or attempting to commit shoplifting on the premises.

Nothing contained herein is intended to limit any other obligations Lion Guard may have or rights that the shopper may have under any Court decrees or under the Jordanian laws.

Lion Guard disallows profiling in our store

“Profiling” is defined as the act of judging and addressing people based on their race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, ancestry, appearance, or any personal or physical characteristics.

Profiling is an unacceptable practice and will not be tolerated.

Lion Guard is committed to ensuring that all shoppers, guests, and employees are treated with respect and dignity and are free from unreasonable searches, profiling, and discrimination of any kind in our store.

Lion Guard strictly prohibits unreasonable searches and/or the profiling of customers by any employee. The participation by employees in such activities or the failure to report such instances of which they have knowledge is a violation of our policy. Employees who violate the shop’s prohibition on profiling will be subject to disciplinary action, up to and including termination of employment.

Lion Guard supports the use of internal programs to test compliance with our strict prohibition against profiling practices.

To report any instance of profiling or violation at Lion Guard, please contact us by sending an email to info@lionguard.net